GroCliq Support

Orders 7

• How do I check the status of my order?
• Can I change the delivery address of my order after it has been placed?
• How do I know my order has been confirmed?
• How can I be sure the products (specially fruits and vegetables) I ordered are of good quality?
• How will I know if any item in my order is unavailable?

View all 7

Delivery 5

• I have received a partial item/partial order or an untenanted/void packet?
• I missed the delivery of my order today. What should I do?
• Do you charge for delivery?
• What are your delivery times?
• Can I add more than one delivery address in an account?

Cancellation 1

• How do I cancel the order, I have placed?

Payments 4

• How can I pay for my order at GroCliq?
• What should I do if my payments fails (while online payment)?
• How can review my receipt?
• Is it safe to use my debit/credit card to shop on Grocliq?

Gift Card 9

• How can I purchase GroCliq Gift Card?
• I have just received a GroCliq Gift Card. How do I use it?
• How do I check the available balance or expiry date on my Gift Card?
• How do I cancel a gift card?
• What exactly does the recipient receive when I send a GroCliq issued Gift Card?

View all 9

Coupons 1

• How do I apply a coupon on my orders?

Refer & Earn 0

Wallet 0

Loyalty Points 2

• How GroCliq Loyalty Point works?
• I have earned GroCliq Loyalty Points in my account. How can I redeem them?

Return 4

• How do I create a Return Request?
• I have created a Return Request. When will the product be picked up?
• Why has my return request been declined?
• Which items are not eligible for returns?

Refund 1

• I have created a Return request. When will I get the refund?

Replacement 1

• How do I place a replacement request on GroCliq?

How to? 0

Registration Related 6

• I want to sell my products on GroCliq, What I need to do?
• How do I register?
• Are there any charges for registration?
• Do I have to necessarily register to shop on GroCliq?
• Can I have multiple registrations?

View all 6

Delivery Feedback 0

Privacy & Security 1

• How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

Login Issues 0

Bug Report 0

Feature Request 0